File 03 · Team & People
Your team is not the problem.
Most venues do not have a people problem.
They have a clarity problem wearing a people costume.
Standards that live in one head.
When standards live in a single head, every shift is a coin toss. New starters learn by osmosis. Good people leave because nobody built them a path. The floor blames the kitchen, the kitchen blames the floor, and the owner referees instead of leads.
Clarity, written down and trained.
Role clarity: who owns what, in writing.
Standards documented: how a table is greeted, how a dish leaves the pass.
Training built into the rota, not bolted on when things go wrong.
A leadership rhythm: briefings, debriefs and one-to-ones that actually happen.
Hiring help: profiles, trials and onboarding that stop the revolving door.
A culture where the why is explained, because people protect what they understand.